Mystery Shopper


Mystery shopping is a very effective way to measure the service delivered to your guests.

It helps you to know whether your employees are adhering to company standards, and checks overall performance levels. We have our mystery shoppers specially trained, with many years of hotel experience.

Our service assesses everything from the original reservation enquiry response to all facilities of your property. We Offer:

Incognito overnight stay at your hotel

Assessment of:

  • Front of house
  • Rooms
  • Cleanliness
  • F&B Operations
  • Food
  • Staff performance
  • Overall hotel appearance
  • Public areas
  • Other hotel facilities

Full detailed report

Enquiry Form